Ordering. Shipping. Return & Refund

Our products are being sold on ebay, see:
https://www.ebay.com/itm/Frenzel-goggles/332561038100
https://www.ebay.com/itm/Video-Frenzel-Goggles/333380088389 ,
or you can buy it directly via PayPal, it offers a buyer protection for your safety.

Ordering

Please contact us via contact form («Contacts» section), we’ll issue PayPal invoice with item description, shipping and return policies.

 

Shipping

Our products are shipped within 1 business day with the EMS Express mail (Russian Post).

 

Return & Refund

To return your product, you should send it to:

Anton Chernov

Zeleny pr., 22-171

111397 Moscow Russia

  1. If your item arrives damaged or faulty, you can return it for a refund or replace.

You have 3 calendar days from the date you received it to send a mail with a photo and a short description of a damages in the received item on sales@vestibular.ru

You have 7 calendar days from the date you received it to send an item back using tracked shipping.

Your item must be unused and in the same condition that you received it.

Refund. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your via original method of payment or send you similar item.

Shipping costs. If the item arrived is damaged or faulty, shipping costs ­are refundable. You pay for shipping the item back, shipping costs should be reimbursed via original method of payment.

 

  1. If you change your mind and want an item no longer, you have 60 calendar days from the date you received it to send an item back using tracked shipping.

Your item must be unused and in the same condition that you received it.

Refund. Once we receive your item, we will initiate a refund to your via original method of payment.

Shipping costs. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.